Terms and conditions

These general terms and conditions (T&Cs) apply to all services and products of Elegance Hair & More GmbH, Bahnhofstrasse 63, 6312 Steinhausen (hereinafter «we»), and to all appointments you make by phone, WhatsApp, in person at the salon or online. By booking an appointment or using one of our services you accept these T&Cs.

1. Appointments

You can make appointments by phone, WhatsApp, in person at the salon or online through our booking system. An appointment is binding once we have confirmed it – for online bookings, with the confirmation from the booking system. Before your first online booking we confirm your mobile number once via SMS code; details are in our privacy policy.

Please describe the service you would like as precisely as possible when booking so that we can plan enough time. For extensive treatments such as balayage, keratin or extensions we recommend a consultation beforehand.

2. Cancellation, rescheduling and no-shows

With your reservation we keep the time and our staff exclusively free for you. If you cannot keep an appointment, please cancel or reschedule it at least 24 hours in advance – by phone, WhatsApp or via the link in your booking confirmation. Up to then, cancellation is free of charge.

If you cancel later, or do not show up without cancelling, the reserved time can no longer be offered to other clients at such short notice and we lose that income. In these cases we charge a no-show fee of 80 % of the agreed service price. The invoice is payable within 10 days. In the event of repeated no-shows we may accept further appointments only against prepayment.

3. Late arrival

Please arrive on time for your appointment. If you are late, we may have to shorten the treatment or reschedule it so that the clients after you do not have to wait. The time originally reserved may be charged in that case.

4. Prices

The prices valid at the salon on the day of the treatment apply. All prices are in Swiss francs and include VAT. The prices on this website are indicative; «from» prices are the minimum price. The final price depends on hair length, hair density, product use and the time required. If considerably more effort is to be expected, we will tell you before the treatment begins.

5. Payment

Payment is made directly after the treatment at the salon using the payment methods offered there.

6. Consultation and your cooperation

Before every treatment we discuss the desired result with you. Please tell us in advance about allergies, sensitivities, skin conditions, pregnancy, medication and any previous treatments of your hair (for example colouring, henna, perms, keratin or extensions). This information is important for a safe and successful result. We accept no liability for the consequences of incomplete or incorrect information.

A skin sensitivity test may be required before colouring. We may decline, interrupt or adapt a treatment if we see a health risk – for instance with severely damaged hair or a scalp condition.

7. Results and complaints

Hairdressing is craftsmanship on living hair. The result also depends on hair structure, hair condition and previous treatments. Pictures you bring along serve as inspiration; we cannot guarantee an identical result.

If you are not happy with the result, please tell us right away at the salon or within seven days of the appointment at the latest. We correct justified complaints free of charge; a correction takes precedence over a refund. If the hair has been treated elsewhere after the appointment (for example re-coloured at home), a complaint is excluded.

8. Liability

We work carefully and with professional products. To the extent permitted by law, we are liable only for damage caused intentionally or through gross negligence. We accept no liability for clothing, valuables or other personal belongings. Please do not wear delicate clothing to your treatment – we are not liable for stains from colour products that occur despite the protective cape.

Children are welcome; during the visit they remain under the supervision of the person accompanying them.

9. Vouchers

Vouchers are available at the salon and can be redeemed for all services and products. They are not paid out in cash; any remaining value stays as credit. The validity period is stated on the voucher. We cannot replace lost vouchers.

10. Products

Care products bought at the salon can be exchanged within 14 days on presentation of the receipt, provided they are unopened and in their original packaging. For reasons of hygiene we do not take back opened products.

11. Photos and videos

We only take pictures of you or your hairstyle with your consent. We publish them, for instance on Instagram or this website, only with your express permission, which you can withdraw at any time.

12. House rules

We value respectful interaction. In the event of inappropriate behaviour we reserve the right to decline or stop a treatment.

13. Data protection

How we handle your personal data is described in our privacy policy.

14. Applicable law and jurisdiction

Swiss law applies. The place of jurisdiction is the registered office of Elegance Hair & More GmbH in Steinhausen, Canton of Zug. Mandatory statutory places of jurisdiction, in particular for consumers, remain reserved.

15. Final provisions

Should any provision of these T&Cs be invalid, the remaining provisions remain in force. We may amend these T&Cs at any time; the version published here at the time of booking applies. In the event of discrepancies between the German and the English version, the German version prevails.

We are happy to answer questions about these T&Cs by email at info@elegance-hairandmore.ch or by phone on 041 740 60 40. Details of the operator can be found in the legal notice.

Version: 5 September 2026